"Deflection Rate Is a Vanity Metric" — Conversational AI in Healthcare
July 7, 2026·37:15·248 views
Conversational AI can now fool 9 out of 10 people into thinking it's human. So why are more callers than ever demanding a real one? Anup Kamath calls this the AI trust paradox — and solving it, he argues, is a design problem, not a technology one.